The spokesperson said only a “small proportion” of Playstation 5 orders were affected, but said the company is reaching out to those customers to resolve issues.
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” the spokesperson said. “We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
The company even went as far as to assure gamers that more units will come to retailers “before the end of the year.”
“We want to thank gamers everywhere for making the PS5 launch our biggest console launch ever. Demand for PS5 is unprecedented, so we wanted to confirm that more PS5 inventory will be coming to retailers before the end of the year - please stay in touch with your local retailers,” Sony announced on social media.
