“The baggie of pills dropped out of the box the art set was in,” Solanki told Newsweek. “If my niece has opened the box and thought I had put some candy in there and she digested them, it would be a whole other conversation.”
“When I pulled the box out a small plastic baggie fell out of the package and to my utter shock and dismay, I picked it up and it’s a small bag of drugs!!” Solanki wrote in the email. “I want to know why this bag of drugs was in a children’s toy and secondly, what do you intend to do about it as I am extremely furious and upset!!”
But Solanki said he was angered to receive only a “cookie-cutter” response from a customer service representative, apologizing for the “problem” and offering to send a replacement item.
The email said the issue has been directed to the shipping department “with high priority” so they can investigate how the error occurred.
“We want our customers to have a happy and trust worthy shipping experience with us, we feel so sorry that we were not able to fulfill your expectations for this level of service. In this case it is with great regret for us to know that we have not met our standard.”
The response frustrated Solanki so he took to Facebook to post about the incident along with a picture of the pills he found as a warning to others to be careful with online orders.
“I immediately sent @amazon an email to express my concern and dismay and the only thing I got from them was a “cookie cutter” email apologizing for sending the “wrong product” and that they were shipping me a new Art Set as a resolution. I mean that’s it?!”
Solanki added to Newsweek: “I’m not looking for fame or anything from this. Just want to spread awareness for people to be careful during the holidays. Packages are arriving from all over the world!”
Update: This article has been updated to include additional quotes from Solanki.
